Hello, Welcome to the Garibaldi Support Portal. The Garibaldi technician assisting you will guide you in selecting the appropriate support option. Windows OS Option #1 - > Click "Get Support" Button below. A program called Takecontrol.exe will download and it will be indicated that it has completed downloading at the top right of your browser. Run the program by clicking on the download. Windows OS Option #2 - Click here for Windows TeamViewer MAC OSX Option #1 - Click here for TakeControl Standalone for MAC then click "MAC" tab MAC OSX Option #2 - Click here for MAC TeamViewer